Frequently Asked Questions
We’re here to help
Tell me more about Tilly’s process?
- Get Started: Select and purchase the package that’s right for you. Don’t forget to consider our Add Ons!
- Project Dashboard: Create a personal login for your Project Dashboard. This will be your home base and offer a step by step guide through the Tilly process.
- Create Profile: Complete the Tilly Space Assessment, upload photos of your yard, and submit your property survey (if you have it, if not, we’ll help!).
- Meet Your Designer: We introduce you to your Landscape Designer, who will be your main point of contact throughout the Tilly process.
- Video Call: Conduct a video call with your designer. They will have reviewed all of your submitted information and be excited to walk around your space. This is an opportunity to give them a tour of your yard and get to know them!
- Basemap Approval: Review your site basemap measurements and placement of key features before the design work begins.
- Design Magic: Sit back and relax. This is when we include all your outdoor hopes and dreams into a single plan. Trust us, it’s worth the wait!
- Voila! Design Delivery: Your package will arrive by email and be posted in your Project Dashboard. Pretty easy, right?
How long does it take to get my design?
After the video call with your designer, packages are delivered within 2-3 weeks. Parts of the design process depend on the client approving items – so the faster they are approved, the faster the process moves forward. Timelines may be a bit extended during our busy season.
Do I need a property survey?
We don’t require one, but strongly encourage it as our plans are scaled to your property. If previous work has been done on your house there is a good chance the local building department will have a copy, or it may be included in your closing documents. For larger or more complex properties we may recommend purchasing a site plan through one of our partners.
What should I expect from my video call with my designer?
A friendly conversation! Your landscape designer will ask about you, your home, personal style, the use of your indoor and outdoor spaces, and what you want to achieve with your project. Whenever possible, we prefer to use video chat where you walk us around your yard.
Who will be designing my plan?
Tilly’s landscape designers have been hand selected and trained in this new online model of landscape design. We have a team of extremely talented landscape architects, designers and horticulturalists weighing in on each design. Our design team is based across the US with expertise in all different zones.
Can I revise my initial plan?
One round of revisions is included in each design package within 45 days of receiving your plan. If additional changes are needed they can be done for a fee, which will depend on the scope of work required. Note that needing a second round of revisions is extremely rare.
Where are your design services available?
Tilly is a national online landscape design firm offering design services in all 50 states and parts of Canada.. Our team has architectural and horticultural expertise in each region from the Northeast to the Southwest, even Hawaii!
Why should I hire Tilly instead of designing myself?
What is the difference between partnering with Tilly and a local landscape designer?
Tilly is a fraction of the cost, with the same professional results. While most design services start at $1,500 before even considering plant materials and labor, Tilly provides a Master Plan of your entire property for $775 (Add Ons are extra). Our designers work on your schedule, with the added bonus of a lower carbon footprint saved from all those on-site appointments. And unlike many local professionals, Tilly will never tell you your project is too small.
Can I see your previous work?
We thought you’d never ask! To get an idea of our portfolio, check out our Instagram for photos, 3D renders and planting plans of our landscape design projects. Also check out the product pages for The Front, The Back, and The Full for examples of finished packages.
I don’t know anything about gardening or plants, can I use Tilly?
Yes! Tilly is a simple and easy resource, whether or not you have a green thumb. The detailed landscape plans Tilly delivers will give you the guidance to successfully DIY or hire a landscape contractor to install your design.
I don’t know my garden style – does that matter?
That’s okay! You can take Tilly’s online garden Style Quiz to help find inspiration and define your style. We also suggest checking out Tilly’s Pinterest page for specific style ideas and landscape inspiration. Otherwise you can describe your style to your designer and/or tell them what plants or colors you do or do not like.
Can Tilly work with properties of any size?
A major component to this service is understanding a property’s existing conditions as well as its limitations – the greater the size, the more challenging this becomes. At this time, Tilly focuses on designing spaces that are less than one acre.
Can Tilly work with any budget?
It is part of our process to understand your budget from the start and to help guide customers who may not have one. Tilly’s phasing plans are another way we help customers manage costs.
How personalized are the designs?
Short answer – entirely! Have a favorite oak tree you want to design around? An awkwardly sloping lawn? A lot of shade? All designs are completely personalized to your yard, your needs, and geographic location. There will be opportunities to share information about your space in our online Space Assessment as well as during your video call with your designer.
What is included in a design package?
Visit our Design Packages page and click “Product Details” to see what is included in each.
What is NOT included in a design package?
Tilly’s services are meant to provide you with a useful design concept that is tailored to your personal goals and on-site conditions. We do not provide things like construction drawings, hardscape specifications (materials, quantities), progress drawings, professionally stamped documents for permitting, irrigation plans, drainage / grading plans, or guaranteed compliance with local code and HOA guidelines. We do provide you with a great conceptual plan that can be presented to a contractor to bid on or that you can DIY yourself.
Can Tilly do hardscaping?
We often recommend hardscape materials and general placement within the broader scope of our design package, however we are not able to provide accurate elevations or construction documents. Furthermore, clients should be aware that hardscaping often requires permitting and our documents are not always suited for this. For examples of what we’ve done for previous clients, please refer to our sample package or check out our Instagram.
Once I have my landscape plans, what comes next?
Your plans will include the exact size and quantity of plants you’ll need to bring your landscape design to life, an aerial map with plant placement, images of each plant, as well as detailed installation and maintenance instructions. Then you have two options:
- Hire a landscape contractor to manage the installation process for you, including the purchase, planning and planting of your materials.
- Order your plants from a local nursery or garden center, put on your overalls (or chic ripped jeans) and DIY.
What if my plant materials are not in stock?
Tilly works hard to select commonly used materials, but nurseries most likely won’t have every plant you need and it’s okay to make substitutions. Many of the plants we recommend are “cultivars” – a version of the plant selected for specific color, growth habit, or other defining feature. A nursery can recommend a different plant that may have a different flower color but a similar growth habit, fulfilling the same purpose in your landscape plan. To help our clients navigate this challenge, Tilly created this blog post on the topic.